Troubleshooting Touchscreen Issues on Hydro-X Pro Units

Common Touchscreen Issues

Users have reported that certain points on the touchscreen of Hydro-X Pro units may stop responding after a period of use. The most frequently mentioned issue involves the inability to touch specific areas of the screen, particularly the right side, which is used to switch device modes (On, Off, Auto).

Possible Causes

1. Firmware Issues: Outdated firmware can lead to performance problems. It is essential to ensure that the firmware is up to date for optimal touchscreen functionality.
2. Environmental Factors: Dust, chemicals, or other environmental factors may affect touchscreen responsiveness. Keeping the screen clean and protected can help mitigate these issues.

Recommended Solutions

1. Update Firmware:

   • Ensure that the Hydro-X Pro unit is connected to the internet.
   • Download the latest firmware from the official TrolMaster website: Firmware Update.
   • Use a USB drive (maximum 32GB, formatted to FAT32) for the update, as this method is often more reliable than cloud updates.

2. Check for Environmental Interference:

   • Remove any protective covers or cases that may interfere with touchscreen sensitivity.
   • Clean the screen gently to remove any dust or residue that may affect touch responsiveness.

3. Contact Support:

   • If the problem persists after updating the firmware and ensuring a clean environment, it is advisable to contact customer support for further assistance. Providing details such as the serial numbers of the units and any relevant purchase information can expedite the support process.

Conclusion

Touchscreen issues on Hydro-X Pro units can often be resolved through firmware updates and environmental adjustments. If problems continue, reaching out to customer support with detailed information about the issue is recommended for further troubleshooting.